Regular FAQ

Sure, please send email to us. We will send catalogue to you ASAP.

Our sale department email is:

It is hard to send full price list for all the products. There are many products in our current range and price will be different to order quantity.

We can send catalogue to you for first evaluation. If you are interested in any item, you can tell us the item number and order quantity. We will send quotation to you as soon as possible.

For OEM order, bike tools start order from 500 pcs or 100 sets.  Further we have BOY brand bike tools from wholesale which can start order from only 1 piece.

Some product may have higher MOQ, such as tyre lever TSL01 which will needs 1000 pcs because 1000 pcs is only one carton.

For order below USD200, 100% payment in advance.

For mass production order, 30% in advance, 70% before delivery.

Usually, we don’t offer discount. More quantity can have better price. Take an example, the price of 1000 pcs is 5%-10% cheaper than the price of 500 pcs.

The reason is the waste material, human working and unit freight cost.

For above 21kg products by express company, the freight cost is USD5.3-USD6.3/kg (European countries or USA)

For above 102kg products by express company, the freight cost is USD4.5-USD5.5/kg  (European countries or USA)

The freight cost will be influenced by the business season and exchange rate,

For LCL sea shipment, the freight cost is from USD200 to USD400. It is calcualted by volume and sea port place.

We will send exact freight cost according to the formal order.

For samples customizing, 1-2 weeks depends on your specification.

For mass order production, around 25 days for bike tools and 45 days for bike bags.

Custom production usually takes longer time because we have to wait for the artwork to do custom packing or production.

We start mass production according to customer’s confirmation upon the sample. Quality control is all through the production period.

During production period, we can send pictures and vedio for customer’s reference. After production, we will send detailed format and pictures before delivery.

Further. ALDI, MONZ, TIGER and many famous customers cooperate with our company for a long-term period.

Regular flat shape of the product can print logo. Plastic surface will be silk printing and laser logo is on the metal surface.

For some irregular shape surface, it is hard to make logo on the product.

Regarding custom packing, it is better to start order from 1000 pcs. For less quanttiy, unit price will be much higher.

We pack the products by bubble film or other protection material for delivery by air.

If there is scratch on the surface, Express company will take responsible for the damage of packing. Or you can send the pictures to us and we claim for compensation.

Regarding other situation, we needs pictures which can show the failed products and evaluate the damage situation. We will finish compensation in 1 week.